General Terms and Conditions of Sale –

The Sangha Project

1. Legal Information

The Sangha Project Co.
Address: Tower B, Flat 401, Vadodara 391410, Gujarat, India
Registration Number: 24ANXPN0036F1Z0
PAN: ANXPN0036F
Email: hello@thesanghaproject.com

2. Purpose

These general terms and conditions apply to all travel services offered by The Sangha Project Co. (hereinafter referred to as “the Company”), whether tailor-made trips or organized group tours. Any booking implies full and unconditional acceptance of these terms and conditions by the Client.

3. Booking and Contract Conclusion

A booking becomes firm when:

The registration form has been duly completed and signed,
The deposit has been paid,
These terms and conditions have been accepted.

The Company reserves the right to refuse a booking if the Client’s behavior is likely to disrupt the smooth running of the trip or the safety of the group.

4. Quotes and Prices

All quotes are valid for 7 days. Any quote not confirmed within this period will be adjusted, and bookings may be modified according to availability. We invite you to confirm your quote promptly to guarantee the stated price and services.

Possible revisions: The price may be revised if the increase/decrease results directly from changes in:

Passenger transport costs related to fuel or other energy sources,
The level of taxes or charges (airport, port, tourist, etc.),
The exchange rate between the local currency and the euro.

5. Payment

Deposit: 40% of the total amount upon booking.
Balance: No later than 60 days before departure.
Booking less than 30 days before departure: Full payment required at booking.

Prices are indicated in euros or Indian rupees and may be adjusted in the cases mentioned in Article 4. In case of payment in INR, the conversion is calculated at the exchange rate of the day of invoicing, based on XE.com.

Payments can be made via bank transfer, credit/debit card, or approved payment gateways. Transaction fees are borne by the client.

6. Program Modifications

The Company undertakes to provide the announced program but may modify itineraries, accommodations, or services when necessary (safety, local conditions, force majeure – pandemics, natural disasters, government travel bans, etc.).

Before departure: The Client will be informed, whenever possible, at least 7 days in advance.
After departure: Any modification will be communicated within a reasonable time.

7. Cancellation

A. Cancellation by the Company

Non-payment: Automatic cancellation without refund of the deposit.
Minimum number of participants not reached (group tours): Possible cancellation up to 12 weeks before departure with full refund (minus bank transaction fees & transport costs).
Exceptional cases (force majeure, death or serious accident of a staff member): Full refund.

B. Cancellation by the Client

Tailor-made trips:

More than 90 days before departure: Full refund (minus bank fees & transport costs).
90 to 60 days before departure: 30% retained.
60 to 30 days before departure: 50% retained.
30 to 14 days before departure: 80% retained.
Less than 14 days before departure: 100% retained.

Organized group tours:

More than 90 days before departure: Refund of all amounts paid, minus issued internal flight tickets and bank/transaction fees.
90 to 30 days before departure: 40% retained (deposit).
30 to 14 days before departure: 60% retained.
Less than 14 days before departure: 100% retained.

Bank transfer and exchange fees remain the responsibility of the Client. Refunds (if applicable) will be processed within 14 working days. Refunds will be made to the original payment method unless otherwise agreed.

8. Liability

The Company acts as a travel organizer and carefully selects its service providers (hotels, transport, guides). However, it cannot be held liable in the following cases:

Loss or theft of issued tickets, as airlines do not provide duplicates,
Failure to present valid identity or health documents (passport, visa, vaccination certificates, etc.),
Incidents caused by unforeseeable and unavoidable third parties: wars, political unrest, strikes, riots, bankruptcy of a provider, flight cancellations, congestion, bad weather, breakdowns, loss or theft of luggage,
Delays or itinerary changes resulting from these events, which do not entitle the Client to compensation.

If an itinerary becomes unfeasible, the Company will use funds already committed but not spent to propose an alternative itinerary. If this new itinerary involves additional costs, these will be charged to the Client. Refusal of such adjustment will be considered a cancellation (see Article 7).

9. Insurance

Proof of insurance must be provided to the Company before departure, covering:

Medical expenses and hospitalization,
Repatriation assistance,
Baggage insurance,
Trip cancellation and interruption.

The Company declines all responsibility in the event of the Client’s failure to comply with this obligation. The Client certifies that they are fit to participate in the chosen program. Any health condition must be communicated in advance. The Company reserves the right to refuse participation if safety is at risk.

10. Client Responsibility

Clients are expected to respect local customs, laws, and the instructions of guides. The Company reserves the right to exclude any participant whose behavior threatens the safety or enjoyment of the group, without compensation.

11. Personal Data

The information collected (name, contact details, passport, travel preferences) is necessary for processing the booking and organizing the trip. Data may be stored outside the EU. By accepting the conditions, the client consents to data transfer in accordance with GDPR. It is used exclusively by the Company and its local partners for the execution of the contract. The Client has the right to access, correct, and delete their data by sending a request to hello@thesanghaproject.com.

12. Applicable Law and Jurisdiction

This contract is governed by Indian law. Any complaint must be submitted in writing within 15 days after the end of the trip. After this period, no claim will be accepted. In case of dispute, the parties will attempt an amicable settlement before recourse to the court. All disputes relating to the execution or interpretation of these terms shall be submitted to the competent courts of Vadodara, Gujarat, India.

Refunds and Cancellation Policy